Returns and Guarantee

Returns
If you decide you no longer wish to keep the goods you have purchased we will refund, exchange or offer a credit note for the product(s) if you return the goods, at your own expense, within 28 days of receiving your order.

We only accept returns if goods are returned unopened and unused with any seals or original wrapping or packaging intact and in a saleable condition. We regret we are unable to refund or exchange products that are returned to us used or in an unsaleable condition (e.g. with broken seals, damaged or missing packaging etc). Any goods that are returned opened, damaged or used will not be refunded or exchanged.

For your protection, we recommend that you use a recorded-delivery service to return items. Our products are free of the most common allergens such as artificial colour and fragrance. However some people may find they are sensitive to essential oils and any substance, natural or chemical, is capable of triggering sensitivities.

For your protection we always list the complete ingredient listings next to the products we stock, so if you know you are sensitive to certain ingredients you can check whether or not they are in the product. For some products we may be able to send you a sample, please e mail us for advice so that you can perform a patch test. However we regret that we are not able to offer a refund, credit or exchange if, after using a product, you find you are sensitive to it or it is unsuitable for your needs. Please note that natural products can often trigger a 'detox reaction' or a 'healing response' for the first few days of use; you may notice increased redness in the skin or outbreaks. In most cases this is a normal & healthy response and is an indication that your skin is responding to the therapeutic properties of the product. Your rights to return goods are protected under the EU Distance Selling Directive.

All returns should be sent with your invoice (or a copy) and details of why you are returning the item(s) to the following address:

Returns
Beauty as Bliss.com
39 Ouse Lea
York YO30 6SA
United Kingdom

Delivery Charges
UK (inc Channel Islands)

Charges for standard delivery (Royal Mail First Class Recorded Delivery);

Order value   Delivery Charge
up to £50              £4.00
over £50                FREE!

It is your responsibility to provide an accurate shipping address. If items fail to reach you due to an error in your address no responsibility can be held by Beauty As Bliss.com and items will only be re-sent upon submission of a new order with correct postal details.

Republic of Ireland, Europe and Rest of the World

Royal Mail's Airmail International Signed For Service (takes 3 - 7 working days) - from £10. You will be required to sign for your goods on delivery.

We will ship to anywhere in the World, all International destinations including USA and Canada can expect deliveries to take at least 7 days once the order has been processed, confirmed and shipped. Additional taxes and customs charges are the responsilbility of the customer.

For large heavy orders exceeding 2kgs you will be contacted by e mail with an surplus charge for postage.